Call / WhatsApp: +65 91894217
Email: info@nuffieldacademy.com.sg
Inspired by the excellent work done by Prof. Jeanne Liedkta from the University of Virginia, this workshop will take the participants on a journey of design thinking, beginning with
Imaging Customer Experience Today Identifying customer’s pain points
Selecting & evaluating best customer experience ideas
What Works?
This design thinking journey begins from a dream or a vision or organizational objectives, moving through the innovation process, and ending with a desired outcome. Putting on the “designer’s hat”, the participants will imagine a “beautiful day in the life of a future customer” or imagining customer experience.
Using the various Design Thinking techniques, tools, and templates, participants can apply them into their real life environment to make their innovations come true. Design thinking can be applied to Products Innovation, Service Innovation and Process Innovation.
Duration: 3 days
Intended Audience:
Minimum qualification: O level in English or equivalent.
This workshop is for all managers/ Supervisors/Executives/ Professionals who want to innovate or find a better way to design their processes/ products/ services from the customers/ stakeholders’ perspectives to create customer delight or distinctive service WOWs
By the end of the workshop, participants will:
Participants can look forward to learning the following techniques /tools:
Borrowing the lessons learnt from Orlando Disneyworld, we had implemented Design Thinking in the Hewlett Packard Service Center, resulting in their winning the “Best in Customer Satisfaction” award from ComputerWorld Magazine for 12 years running
Full Fee | S$1200 |
Self-sponsored Singaporean ≤ 40yrs | $600 |
Self-sponsored Singaporean ≥ 40yrs | $360 |
SME sponsored Singaporean or PR | $360 |
Non-SME Sponsored Singaporean ≤ 40yrs | $600 |