Call / WhatsApp: +65 91894217
Email: info@nuffieldacademy.com.sg
The Customer Service Executive (Dental) course aims to prepare students for entry-level positions in one of the fastest-growing healthcare professions.
Upon completion of the course, students will be able to demonstrate and apply their knowledge of:
Customer Service
(9AM – 10AM)
Covers all the customer service aspects including customer relationships, basics of good customer service, dealing with unhappy customers (Service Recovery), customer service mission and goal and service standards.
Knowledge of Dental Procedures
(10AM – 3PM )
Covers the knowledge of Basic Dental Anatomy, knowledge of basic dental procedures and allocation of appointment time & treatment, knowledge of reading dental notes, knowledge of advanced dental procedures and allocation of appointment time.
Knowledge of Dental Procedures
(3PM – 6PM)
Covers MediSave protocols (for Implant/Wisdom Tooth Surgery), CHAS Protocols, insurance protocols and distribution of medications.
Email: info@nuffieldacademy.com.sg | Call / WhatsApp +65 9189 4217