Course Overview

The Customer Service Executive (Dental) course aims to prepare students for entry-level positions in one of the fastest-growing healthcare professions.

Upon completion of the course, students will be able to demonstrate and apply their knowledge of:

• Health and safety and infection control in the workplace
• Patient care and management
• Customer relationships
• Basics of good customer service
• Dealing with unhappy customers (Service Recovery)
• Customer service mission and goal
• Service standards
• Knowledge of Basic Dental Anatomy
• Knowledge of basic dental procedures and allocation of appointment time & treatment
• Knowledge of reading dental notes
• Knowledge of advanced dental procedures & allocation of appointment time
• Medisave Protocols (for Implant/Wisdom Tooth Surgery)
• CHAS Protocols
• Insurance Protocols
• Medications

Course Dates

• TBC

Course outline

Customer Service
(9AM – 10AM)
Covers all the customer service aspects including customer relationships, basics of good customer service, dealing with unhappy customers (Service Recovery), customer service mission and goal and service standards.

Knowledge of Dental Procedures
(10AM – 3PM )
Covers the knowledge of Basic Dental Anatomy, knowledge of basic dental procedures and allocation of appointment time & treatment, knowledge of reading dental notes, knowledge of advanced dental procedures and allocation of appointment time.

Knowledge of Dental Procedures
(3PM – 6PM)
Covers MediSave protocols (for Implant/Wisdom Tooth Surgery), CHAS Protocols, insurance protocols and distribution of medications.

FOR MORE INFORMATION

Email: info@nuffieldacademy.com.sg | Call / WhatsApp +65 9189 4217