Course Overview

Become a better leader by guiding your team to perform well on a consistent basis so that you can be a more effective leader. During this course, you will learn how to supervise daily operations like rostering, manpower arrangement, conflict resolution, and stock management.

There is a roleplay on how to handle difficult situations that will be included in the lesson.

Course Outline

Team Leadership: Understanding the Concepts

• Leader vs. manager
• Managing multigenerational and diverse teams
• Identify and overcome key clinic challenges

Enhancing team performance

• Establish SMART Key Performance Indicators (KPIs) and communicate them
• Discuss Performance Appraisals in a Constructive Way
• Conflict management and change management

Coaching for small groups and individuals

• Mentoring, coaching, and training
• Enhancing Work Performance
• Managing Difficult Situations

FOR MORE INFORMATION

Email: info@nuffieldacademy.com.sg | Call / WhatsApp +65 9189 4217

Course Duration

• 2 Days 9AM – 6PM