Team Leadership & Coaching Skills
Course Overview
An effective leader enables the team to consistently do its best work and set new targets in performance. An effective leader also enables weaker performers to become effective team players.
In this full-day workshop, the trainer will equip the course attendees with tested, proven leadership frameworks and effective conflict-management approaches to build, motivate and lead a high-performing dental team.
Course Dates
- 23rd May 2022, Monday
Course outline
Understanding Team Leadership Better
- Manager vs Leader
- Lead Multi-generational & other Diverse Teams
- Identify & Overcome Key Challenges Teams faced at the clinic
Maximising Team Performance
- Set & Communicate SMART Key Performance Indicators (KPIs)
- Have a Constructive Performance Appraisal Discussion
- Manage Change and Team Conflicts
Small Group Coaching and 1-to-1 Coaching
- Training, Coaching & Mentoring
- Coaching for Better Work Results
- Handling Difficult Coaching Scenarios
About the Trainer
Ken Wong is the Centre Manager at Nuffield Academy, part of the premium Nuffield Dental Group in Singapore. He has 18 years of experience as a regional trainer & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Taiwan, Malaysia, Thailand, Indonesia and Singapore.
Ken was formerly a MOE Approved lecturer for Business Degrees and Diplomas in various commercial schools and a part-time private tutor. He has varied work experiences in both the public and private sector for the past 25 years in the fields of Finance, Project Management, Learning & Development, Customer Service and Business Development.
Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified Management Consultant and a Certified Emergenetics® Associate cum Facilitator. He is also a mentor for Professional Conversion Program – PCP (Regional).